It turns out that the turn of the century theory of Management by Walking Around may be the solution for a 2020 problem – since it addresses both participation & opening informal channels, as well as creates an open empathetic approach to employee engagement in near real-time response. Agile HR focuses on 2 major factors in understanding employee issues and engaging with them (a) A large part of the communication in an office is non-official and happens through informal channels – mostly not something HR participates in and in many cases discourages (b) In many organizations the relationship with HR itself is almost adversarial especially if communication and engagement has focussed not on problem-solving but management and policy messaging. Read the full article on TWB_